A message to team members from Kim Henderson, executive vice president and chief administrative officer
4:30 p.m. update: We know some of you are still waiting for today’s pay to arrive, and others received it later than usual. We understand how stressful and disruptive that uncertainty has been and sincerely apologize.
As shared earlier today, Novant Health switched to a new payroll distribution vendor, ADP, in October. While prior payroll cycles were successful, an unexpected issue arose that affected when deposits arrived at financial institutions. The issue has been addressed, payroll has been successfully transmitted, and ADP has advised that payments will reach your bank accounts today.
We are truly sorry for the uncertainty and stress for you and your family. We are taking immediate steps to support team members, including reimbursing overdraft, late or returned-payment fees resulting from the delay.
Thank you for your questions and your patience. We are working to ensure this does not happen again.
Additionally, we have received the following letter from ADP, our payroll vendor:
RE: November 6 Payroll Processing Delay
Dear Novant Health Employee,
We’re so sorry for this experience and understand how important it is for you to receive your pay as expected. We experienced a file processing delay that has now been corrected.We want you to know that your payment has been processed and you will still receive your pay today (11/6). The specific timing will depend on your personal financial institution’s processing.
Please know that we are partnering with your employer to address this matter to help prevent any recurrence in the future.
Thank you,
ADP Payment Solutions
2 p.m. update: We’ve received confirmation that some team members are beginning to see their pay deposited into their bank accounts. Deposits will continue to be reflected as financial institutions process the funds today.
We apologize again for the disruption and concern this delay has caused. We will provide team members with additional information and resources by the end of the day, including guidance to help address questions or concerns.
11 a.m. update: Novant Health switched to a new payroll distribution vendor in October. Following that transition, we identified a technology issue that impacted the arrival time of deposits into each financial institution’s account. Payroll has been completed, and funds have been transmitted to financial institutions for deposit. ADP, our payroll vendor, has confirmed that payments will reach bank accounts today.
We sincerely apologize for the frustration and concern this delay has caused. We are taking immediate steps to support affected team members, including reimbursing overdraft, late or returned-payment fees resulting from the delay.
We will communicate directly with team members about these resources, including how to request reimbursement, and are working to ensure this does not happen again.
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